Contact Woodcreek Crossing Water Restoration

What can you do while you wait for the crew in Woodcreek Crossing?

Start with safety and the water supply, and call us while you work down this list.

• Unplug nearby electronics only if the outlet and the floor around it are dry, and leave anything sitting in water where it is until the power is off.
• For a leak at one fixture, close the small valve under the sink or behind the toilet. For anything bigger, use the main valve, which is usually in the basement near the meter.
• Don't wade through water that came up through a drain. Close the door to that area and wait for the crew.
• If the sump pump is running nonstop and still losing ground, tell us on the call, because that changes what equipment the crew brings.
• If water is coming in from outside after a storm, stay out of moving water and keep track of where it's entering so you can show the crew.
• Get papers and keepsakes off the floor and into a dry room first, since those are the hardest things to replace.
• The EPA's mold guide puts the drying window at 24 to 48 hours for water damaged areas and items, so the sooner the crew can start, the better your odds of keeping mold out.
• If you plan to file with your insurance company, check your policy's notice rules and read the Indiana Department of Insurance claim tips before you make permanent repairs.

What questions come up on the first call?

Our team asks the same short set of questions on every call, because the answers decide which equipment goes on the truck.

• Which fixture or pipe is leaking, or that you can't tell yet.
• What the water looks and smells like, which tells the crew whether it's clean or contaminated.
• Which rooms in the finished basement are wet and whether the water reached the walls.
• When it started, even if it's a guess.
• Whether someone will be home to let the crew in.
• Whether you've called your insurance company yet, and either answer is fine.
• Whether the power to the wet area is on or off.

Answer what you can, and the crew will fill in the rest during the first visit.

What does the first visit look like?

Their first job is the source. Once the leak or backup is stopped and the power is safe, they move on to how far the water went.

The crew takes moisture readings room by room and records them along with the damage photos, so the photo report shows what was wet and how wet it was.

Our water restoration manager is IICRC certified. The IICRC publishes the S500 standard for water damage restoration and the S520 standard for mold remediation.

The crew goes over the findings with you before anything is torn out, and the choice of whether to involve your insurance company is yours.

If you go ahead, the crew removes standing water, sets up drying equipment and checks the readings on return visits until the wet materials are dry.

Which details about Woodcreek Crossing homes help the crew plan?

The mix in Woodcreek Crossing includes two story homes. A finished basement changes the drying plan, and they're common in this area. Low lying lots near White Lick Creek and Jeto Lake are more likely to take on outside water in a big storm. Pipes in outside walls and unheated garages are the ones most likely to freeze here in January and February. Tell the person who answers what you know, and the crew will take it from there.

Does this page cover your part of Woodcreek Crossing?

Homeowners in these parts of Woodcreek Crossing use this page:

• Woodcreek Crossing · most with basements
• Woodcreek Farms · finished basements are common
• Woodcreek Reserve · basements are common
• Woodridge · basements are common
• Wynbrooke · basements are common

This number also takes calls from nearby Yellowwood, Eagle Trace, Station Hill, Bellwood, Prestwick, Chapel Pines and Pittsboro. If you can't tell whether you're covered, call anyway, and the team will tell you on the phone whether a crew can reach your address. You can read more about water damage restoration in Woodcreek Crossing and basement flooding.

What should you know before you call?